Privacy Policy

Last updated: 25 August 2026

PokeShop ("PokeShop", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase through pokeshop.ie (the "Website").

PokeShop is a registered company based in Offaly, Ireland. For the purposes of applicable data protection law, including the General Data Protection Regulation ("GDPR"), PokeShop is the data controller responsible for the personal data covered by this Privacy Policy.

1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

PokeShop
Offaly, Ireland
Email: pokeshopie@gmail.com

You may also contact us using the above email address to exercise any of your data protection rights.

2. Personal Data We Collect

Depending on how you use our Website, we may collect and process the following categories of personal data:

Information you provide to us

This may include:

Your name
Email address
Billing address
Delivery address
Account login details and other information associated with your customer account
Telephone number, where provided
Information relating to products you purchase
Order and transaction information
Communications you send to us by email or through the Website

Information collected when you use our Website

We may collect certain technical and usage information about how visitors use our Website. This may include information relating to:

Pages viewed and actions taken on the Website
Website traffic and visitor behaviour
Device and browser information
Approximate location derived from technical information, where applicable
Cookies and similar technologies

Our Website is built and hosted using Wix. Wix may provide us with tools and insights relating to Website performance and customer or visitor behaviour. The information available to us will depend on the services and settings used on our Website and, where applicable, your cookie preferences.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

To process and fulfill your orders

We use your information to:

Process purchases and payments
Confirm and manage your orders
Prepare and dispatch products
Deliver products to the address you provide
Communicate with you about your order
Handle returns, refunds or customer service enquiries where applicable

Our legal basis for this processing is generally performance of a contract with you and, where applicable, taking steps at your request before entering into a contract.

To manage customer accounts

If you create an account on our Website, we use your personal data to create and manage your account and provide the account features and services you request.

Our legal basis for this processing is generally performance of a contract and our legitimate interests in operating and securing our Website and customer services.

To communicate with you

We may use your contact information to respond to your questions, requests and communications.

Our legal basis for this processing may be performance of a contract, legitimate interests, or another lawful basis depending on the nature of the communication.

To operate, improve and secure our Website

We may use technical, usage and visitor information to:

Maintain and operate the Website
Understand how visitors use the Website
Improve Website functionality and customer experience
Monitor the performance and effectiveness of the Website
Prevent fraud, misuse and security incidents
Protect our business, customers and Website

Where this processing is based on our legitimate interests, we balance those interests against your rights and freedoms.

Where cookies or similar technologies require your consent under applicable law, we will rely on your consent before using them.

To comply with legal obligations

We may retain or process certain information where necessary to comply with applicable legal, tax, accounting or regulatory obligations.

Our legal basis for this processing is compliance with a legal obligation.

4. Payments

When you make a purchase through our Website, payment information may be processed through the payment services available through our Wix online store.

PokeShop does not intend to store your full payment card details ourselves. Payment processing providers may process payment information in accordance with their own privacy notices and security procedures.

The specific payment provider used may depend on the payment method available at the time you make your purchase.

5. Who We Share Your Data With

We only share personal data where necessary for the purposes described in this Privacy Policy.

This may include sharing information with the following categories of recipients:

Wix

Our Website is built and hosted using Wix. Wix provides Website hosting, ecommerce and related services and processes certain personal data on our behalf in connection with those services.

An Post

Where you place an order requiring delivery, we provide the relevant delivery information, such as your name and shipping address, to An Post so that your order can be delivered.

Payment service providers

Relevant payment information may be processed by payment providers used through our Website to process transactions securely.

Professional and legal advisers

We may share information with professional advisers, such as accountants, legal advisers or insurers, where necessary.

Government authorities or other third parties

We may disclose information where required or permitted by law, to comply with legal obligations, protect our rights or respond to lawful requests.

We do not sell your personal data.

6. International Transfers of Personal Data

PokeShop is based in Ireland, and your personal data may be processed within Ireland, the European Economic Area ("EEA") and, depending on the service providers we use, in other countries.

For example, Wix operates internationally and may process or store personal data in locations outside the EEA.

Where personal data is transferred outside the EEA to a country that is not recognised as providing an adequate level of data protection, we will rely on appropriate safeguards required or permitted by applicable data protection law, such as Standard Contractual Clauses or other valid transfer mechanisms used by the relevant service provider.

7. International Shipping

PokeShop sells and ships products to customers in Ireland, other EU countries and the United Kingdom.

Where necessary to fulfill an international order, we may use your name, delivery address and other relevant order information to arrange delivery and comply with applicable shipping, customs or legal requirements.

The United Kingdom is treated separately from the EU for certain legal and data protection purposes. We will only transfer or disclose personal data as necessary to fulfil your order or comply with applicable legal requirements.

8. Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

Cookies may be used for purposes such as:

Enabling essential Website functionality
Keeping the Website secure
Allowing customers to log into their accounts
Remembering certain preferences
Supporting the operation of our online store
Understanding Website traffic and performance
Analyzing visitor behavior where applicable and permitted

Some cookies are strictly necessary for the Website to function. Other cookies, including certain analytics or similar tracking technologies, may require your consent before they are placed on your device.

Where required, we will provide a cookie consent mechanism that allows you to make choices about non-essential cookies.

You may also be able to control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

We recommend that you review the cookie settings and cookie information provided through the Website for current details about the cookies and similar technologies in use.

9. Marketing Communications

If we send you marketing communications by email, we will do so only where permitted by applicable law.

Where your consent is required, we will ask for it before sending you marketing emails. You can withdraw your consent or unsubscribe from marketing communications at any time by:

Using the unsubscribe link in a marketing email; or
Contacting us at pokeshopie@gmail.com.

Please note that opting out of marketing communications will not prevent us from sending you essential service or transactional communications, such as order confirmations or important information about an existing purchase.

10. How Long We Keep Your Data

We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfil and manage orders
Maintain customer accounts
Provide customer support
Resolve disputes
Comply with tax, accounting and legal obligations
Establish, exercise or defend legal claims

The exact retention period depends on the type of information and why we collected it.

When personal data is no longer required, we will delete it or anonymise it, unless we are required or permitted by law to retain it for a longer period.

11. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful loss, destruction, alteration, unauthorised access or disclosure.

Our Website is hosted through Wix, which provides security measures for its platform and services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

12. Your Data Protection Rights

Subject to applicable data protection law, you may have the following rights:

Right of access

You may request confirmation of whether we process your personal data and request a copy of that data.

Right to rectification

You may ask us to correct inaccurate or incomplete personal data.

Right to erasure

In certain circumstances, you may ask us to delete your personal data.

Right to restrict processing

In certain circumstances, you may ask us to restrict how we use your personal data.

Right to data portability

Where applicable, you may request certain personal data in a structured, commonly used and machine-readable format and request that it be transferred to another organisation where technically feasible.

Right to object

You may object to certain processing of your personal data, including processing based on legitimate interests and, in certain circumstances, direct marketing.

Right to withdraw consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us at:

pokeshopie@gmail.com

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first at:

pokeshopie@gmail.com

You also have the right to lodge a complaint with the Irish Data Protection Commission ("DPC"), which is the supervisory authority for data protection matters in Ireland.

14. Children's Privacy

Our Website is intended for general audiences. We do not knowingly collect personal data from children in circumstances where parental consent is required by applicable law without obtaining the appropriate consent.

If you are a parent or guardian and believe that a child has provided us with personal data inappropriately, please contact us at pokeshopie@gmail.com and we will take appropriate steps to review the matter.

Customers must also meet any applicable legal requirements relating to entering into a purchase transaction.

15. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or legal obligations.

Any updated version will be published on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

17. Contact

For questions about this Privacy Policy or your personal data, please contact:

PokeShop
Offaly, Ireland
Email: pokeshopie@gmail.com t